Privacy policy

The Strand Veterinarian values our customers and respects your privacy. We collect information about you through our clinic services in order to provide you with veterinary care and advice for your beloved pets. We also collect information through our online store to improve your shopping experience and allow you to make purchases. We use your information for the above purposes, and to communicate with you about our products, services and promotions. As described in this policy, we may under certain circumstances share your information among third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

We collect personal information about you such as your name, email address, postal address, phone number, pet details, billing and purchase information etc., when you register with our clinic, place an online order, contact us with a question or concern, or participate in a promotion. Most of this information is collected directly from you

  • We collect your personal information in order to:
    • Provide comprehensive veterinary care and advice:
    • To ensure the veterinary care and advice is appropriate for you, your family and your pet.
    • To contact you as necessary and provide referrals for your pet when requested.
    • To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions.
    • To use photos or videos of your pet, with your permission, on marketing and social media posts.
  • Provide ecommerce services through our online store:
    • All ecommerce services including processing and fulfilling orders, to administer and fulfill promotions, to communicate with you about your order status and shipping.
    • To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions.
    • To analyse trends and statistics, and help us address problems with and improve our site design, products and services.
    • To protect the security or integrity of our website and our business.
    • To contact you if necessary.

You have the opportunity to opt-out of marketing materials from our online store when you create an account.

We may share your personal information in the following ways:

  • With our service providers who manage our customer information and perform services on our behalf, such as fulfilling purchase orders and promotions. We do not authorise these service providers to make any other use or disclosure of your information.
  • To conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law.

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.
For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognise you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. Cookies may also be used to collect transaction information needed by a subcription or loyalty program to which you have authorised us to provide your personal information.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you may not be able to access your account information or use some features of the online store.

We keep your information safe by storing it in a secure database.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us via any of these options:
09 3776667
The Strand Veterinarian
PO BOX 37886
Auckland 1151